GGBet Malaysia is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights as a GGBet member, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
GGBet's Privacy Commitment: We have never sold, and will never sell, your personal information to any third party for marketing purposes. Your data is used solely to provide and improve GGBet's services to you.
This Privacy Policy ("Policy") is published by GGBet Malaysia and applies to all members using the GGBet platform via ggbet-khelo.net and all related services, including Sports Betting, online casino, slots, lottery, e-sports, and poker.
GGBet understands that privacy is a deeply personal matter for every individual. In today's digital world, we are all increasingly aware of how important it is to protect our data — and GGBet does not take this responsibility lightly. Every decision we make about your data always begins with one question: "Is this reasonable and necessary?"
This policy is formulated in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in personal data protection. By using the GGBet platform, you agree to the collection and use of information as described in this Policy.
This policy applies to all activities on the GGBet platform, including account registration, deposits and withdrawals, Sports Betting (Malaysia Super League, EPL, badminton, e-sports), casino games, slots, lottery, and all communications with our support team.
GGBet collects various types of personal information depending on how you interact with our platform. The following are the main categories of information we collect:
| Category | Examples of Information | Requirements |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth, gender | Mandatory |
| Contact Information | Email address, Malaysian phone number, residential address | Mandatory |
| Financial Information | Bank account number, TNG/GrabPay account number, transaction history | Mandatory |
| Activity Information | Betting history, slots activity, lottery, login times | Automatic |
| Technical Information | IP address, device type, web browser, operating system | Automatic |
| Communication Information | Live chat records, support emails, feedback | Where relevant |
We collect only the information genuinely necessary for the stated purposes. We do not collect sensitive information such as health records or political views.
GGBet collects your information through several channels:
GGBet uses the information collected for legitimate and clearly defined purposes. We do not use your data for any purpose other than those stated below:
You may withdraw your consent to receive marketing communications at any time by contacting GGBet support or using the unsubscribe link in our promotional emails. Withdrawing marketing consent does not affect your use of GGBet's core services.
GGBet does not sell, rent or trade member personal information to any third party for marketing or commercial purposes. Your information may only be shared in the following limited circumstances:
All third parties who receive your information are bound by data protection agreements that require them to handle your information to the same security standards as GGBet.
GGBet takes data security seriously because we know our members' trust depends on it. The security measures we employ include:
Shared responsibility: While GGBet takes all reasonable steps to protect your data, the security of your account password is your own responsibility. Do not share your password with anyone, and contact our support team immediately if you suspect your account has been accessed without authorisation.
The GGBet platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform operates smoothly. The following are the types of cookies we use:
You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the GGBet platform.
GGBet retains your personal information only for as long as necessary for the purposes described in this Policy. Retention periods are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | For the duration of the active account | Service provision |
| Financial transaction records | 7 years after the transaction | Malaysian legal requirements |
| KYC documents (MyKad, etc.) | 5 years after account closure | AML/PDPA Compliance |
| Support communication records | 3 years | Dispute resolution |
| Platform activity logs | 2 years | Security & fraud prevention |
| Marketing data | Until you withdraw consent | Promotional communications |
Once the designated retention period has expired, your data will be securely deleted or anonymised in accordance with GGBet's standard procedures.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal information held by GGBet:
GGBet does not accept registrations from individuals under 18 years of age and does not knowingly collect personal data from minors. The GGBet platform is exclusively for adult users.
Should GGBet discover that personal information of an underage individual has been collected without our knowledge, we will take immediate steps to:
If you believe a GGBet account has been accessed by a minor, please contact our support team immediately at support@ggbet-khelo.net.
GGBet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal requirements or industry best practices. Where significant changes occur, we will notify you via:
The "Updated" date at the top of this page always reflects the latest version of the policy. It is your responsibility to review this policy periodically. Continued use of the GGBet platform after any amendments take effect constitutes your acceptance of the updated policy.
For any questions, requests, or complaints regarding this Privacy Policy or how GGBet handles your personal data, please contact our Privacy Officer at:
We are committed to responding to all privacy-related enquiries within 5 business days. For more complex data access or correction requests, the resolution period is up to 21 days in line with PDPA requirements.
If you are not satisfied with GGBet's response to your privacy complaint, you have the right to refer the matter to Malaysia's Personal Data Protection Commissioner.
For information on the platform's general terms of use, please refer to Terms & Conditions GGBet. For information on responsible gaming, please visit the Responsible Gaming ours.
This Privacy Policy was last updated on 1 January 2026. Version 3.1 supersedes all previous versions.
Under Malaysia's PDPA 2010, you have full control over your personal data
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 days.
You may request corrections to any inaccurate or incomplete information held in your GGBet records.
You may withdraw your consent for specific purposes, such as marketing communications, at any time.
You have the right to object to the processing of your data in certain circumstances, particularly for direct marketing purposes.
Once data is no longer needed or you have closed your account, you may request deletion of your data, subject to legal retention requirements.
If you are not satisfied, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
Six tangible commitments from GGBet to protect the privacy of Malaysian members
GGBet is fully compliant with Malaysia's Personal Data Protection Act 2010. We undergo periodic compliance reviews by independent legal advisors to ensure we meet the latest standards.
256-bit SSL encryption protects all data in transit. Sensitive data in our databases is stored in encrypted format with keys managed securely in accordance with industry best practices.
This is more than a promise — it is a core policy at GGBet. We have never sold, and will never sell, members' personal information to any party for commercial purposes.
Through the GGBet account portal, you can update your personal information, manage communication preferences and request access to your data at any time.
GGBet has a dedicated Privacy Officer responsible for ensuring compliance with this privacy policy and serving as the point of contact for all member privacy enquiries.
In the event of a data security breach affecting your information, GGBet is committed to notifying you and the relevant authorities within the timeframes required by law.
A transparent process — from collection to secure deletion
Data is collected only when necessary and with your consent
Data is encrypted instantly using 256-bit SSL
Stored on secure servers with strict access controls
Used only for the stated and permitted purposes
Regularly audited to ensure PDPA compliance
Securely deleted upon expiry of the retention period
Also read other important documents governing the use of the GGBet platform
Your data is fully protected. A transparent, fair and secure platform for all Malaysian members. Register for free today.